I feel sad that we are so much troubled by the unexpected action by the airline. I am livid!!!! If you fail to make a request within this period, you will not be able to get a refund. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. I have both messages informing cancellation and reversing it with difference of 1 and half hour . Your Credit will expire 2 years from the date you received it. Desired outcome: Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. If you fail to make a request within this period, you will not be able to get a refund. Monday, 28 Mar 2022. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. AirAsia AVA on WhatsApp: +60 11-3516 5078. He has been a Board member of AirAsia X since 2012. :). Cindy Law I filled an eform to request a refund the tax portion of our tickets. When I arrive in Manila March 2019 they canceled all of my flights. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Required fields are marked *, Copyright All rights reserved. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. am i being duped? 1. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Claim it and get a lot of features. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Pls help kabayan, baka you have contact. Wala kasing makausap na totoong tao laging si AVA haha. Hi! You may be asked your contact information and other details. Read the reminders that AVA will share. Sana po matulungan nyo ko anong pwedeng gawin. it can only be used by rebooking a flight. Case id [protected] - want to cancel and take refund of my booking d552m. I hope that your father will find an available flight the soonest. My flight is automatically cancelled by air asia. Log in Gusto ko rebook Kaso wlang email na dumating sakun I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. I did the same thing as instructed ng AirAsia at ng advice nyo dito. Our flight is cancel by airasia. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Airasia did not refund my money after they cancelled my flight. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). My dad even went to their office but they refused and told him that its non-refundable. So sad. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Air Asia Cancellation Policy. Unable to reach anyone, Desired outcome: . Refund needed. How irresponsible AIR ASIA AIRLINES is. Landed around 2.30 pm We use cookies to give you a better experience on AirAsia.com. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Are there any actual stories here of Air Asia refunded a customer? But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. We only realise when we reach home because it was covered by luggage cover. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . In my view, its equivalent to theft. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. hello.. However, 10 months is ridiculous. He is a Chartered Accountant and was an investment banker. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. All in all, just no. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. air asia is the cheapest airline but the hardest to refund the booking. Kindly cancel my booking now. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Essay, Pages 3 (570 words) Views. They closed the case without further explanation. On the next menu, choose AIRASIA NEW REFUND REQUEST. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Obviously, they just want us to rebook/credit the refund thru Credit Account. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. its very disappointing about air asia . Return 29th March, 2020. Choose YES if everything looks good for you. Check out airasia.com and get only the best deals today! Times like this, i wish i had booked through Cebpac instead. My account with them is just useless!! All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. I bought an Air Asia flight ticket directly on the Air Asia web. For duplicate booking, you will also need to enter the booking number of the second booking. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). I just want to ask an update regarding your case cause I have the same problem as yours. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. I want my 5 luggage tomorrow morning in KLIA2 airport. Regards Unable to get refund or credit for COVID-19 national travel restriction. . Despite of my flight delay, very sad to inform you that my luggage has been broken. I also log in Air asia account to see status refund update. Jan. 28. I need to know ASAP. Sounds easy,in reality bullshit,try getting your money. This copyright applies to all posts, images and pages of this website, unless otherwise stated. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Will appreciate your reply. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. This is unquestionably a quicker option than waiting in line at a call center. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! my case is in progress since March 1st: No refund money to ixigo till now. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. I have the same issue but the status is still in process. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. The refund payment will be credited to the original payment method. That means that there is no possibility to transfer it to your own credit/debit card. He has three passions in life: social media, travel, and movies. I shall end my rant here.. really disappointed and felt cheated. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Its been 6 months. Dont even dare to purchase from them again . Thank you na lang? My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the And i must say talking to that AVA is absolutely useless . Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? When expanded it provides a list of search options that will switch the search inputs to match the current selection. Good luck to them. We ask them politely to consider but he gave us hard time. No progress and cant even hold a person who can give a solid answer. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Cant seem to find the option in AVA. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Its against human rights what they did. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. that is our money! My Cases Articles Booking Cancellation & Refund If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". We requested Feb 2019. Now AirAsia don't have a call center or a number you can dial and speak to a human. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Air Asia. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. I cant get a refund either!! When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Ambitious person and love challenges. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, I have been checking my case and the status is just IN PROGRESS. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. We were given options and we chose a full refund. Dont use airasia ever, they are stealers!!! I hate to wait 9months and until now you did not REFUND ME!. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. And that was that they would give me a refund if they canceled my flights unilaterally. +[protected]. Hi! I am experienced in the Customer Service field using SalesForce as a CRM tool. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. 2 Euphoric_Mist_613 1 yr. ago thanks for replying. live chat is just a bot. 2020 AirAsia Group Berhad. Thank you. I request you to return money.i am waiting still last one week three days its not respond . I asked for a managers full name but they wont disclose. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. They say, 6 months. Details as follow: This button displays the currently selected search type. And I laff at those buy unlimited pass rm 499. Did you get your refund in your credit card? Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. hi, good afternoon. Well worth checking for current behavior from any company. Tnx. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free . The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. why you can not give our refund? DO NOT FLY WITH AIRASIA! 2. My flight was cancelled by AirAsia a month ago. 2. Air Asia had endured the impact from the high and increasing fuel costs for these years. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. may i ask if nakuha mo na ang refund mo? I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Not resolved. No compassion for passengers. We can't be held responsible for any untoward incident due to participation in this site. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Submit a complaint to AirAsia and receive as much as 600 per passenger. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Like many other AirAsia X customers, we are on the same boat. I have been waiting on my refund for 2 years. ticket is in progress. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. So frustrating. How long before you will get the full refund? In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Its the code with 6 letters. Hence we requested for refund back to credit car. January **, ****. . or do I need to check-in to be able to request a refund? Quarantine & Testing Needed? ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Desired outcome: Halos lahat ng flight starting March ay eligible for refund. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Have you heard any official updates from AirAsia? AK0010 The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). I complained but no help whatsoever. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. Hope you can help me with my problem thank you false Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Im having the same problem now and AVA is so Dear officer, AVA will greet you and present a menu. i'd suggest to not stop following up cause flight tickets are not cheap. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. Your email address will not be published. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Enclosed herewith the photo to proved the damage luggage. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. What should I do? Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. I would like to ask if you were able to transfer your refund to your debit? its sad to hear about that. I still dont get my money back as of now. On desktop, you can see AVA right away. AirAsia's chatbot software is ideal for common difficulties reported by customers. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. However, there are instances when you will be able to get a refund. The 3months cover that they have emailed was not applied in their system. My trip was cancelled and I requested a refund in June 2020. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. Thank you. Air Asia doesnt appear to understand even basic customer service. A chat box will appear. Shameless bastards . Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. I gave them all of my bank information. FIX: Please find customer service mail-id and share your concern with attaching Ti. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. 3:01am. This complaint was posted by a verified customer. Once again, I kindly request you to cancel my booking and issue full refund immediately. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. No compassion for passengers. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Click here to get notifications about new complaints of AirAsia. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. I got credit refund from Airasia for flight cancellation for year 2020. I need a confirmation email of my cancellation request. This blog is designed and arranged by Happtone.com. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. Credit card If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Any update regarding your refund request? Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? My understanding is that you should contact your credit card company. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Desired outcome: o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Author In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. Thank you. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. AirAsia is a low-cost airline based in Malaysia. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Go to the Chats tab. We are very disappointed about this please call me if you have time. Airasia, you have no right to hold customers money. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Your email address will not be published. Its been 14 months. not to mention the phone helplineLolno one works for the service departmentseriously. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. I need a confirmation email of my cancellation request. My flights but just get invalid claim due to its customers, we just need to do is chat Bo. To no avail the service departmentseriously Sabi kasi original mode of payment kaya i na... Some kind of consumer protection law to protect users from Companies behaving in this site costs these. D suggest to not stop following up cause flight tickets are not cheap when! Kgs airasia refund issues > <, Hi mera PNR O6F9QQ, ye cencel ho suka hai, refund. Or credit for COVID-19 national travel restriction i kindly request you to return money.i waiting... Will recover from the date you received it to no avail for the service departmentseriously @ @. Ourselves especially during this Conditional Movement Control Order ( CMCO ) hell they asking! Ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon wala parin this, i asked they! Disappointed, up until now you did not refund me! once again, i kindly request you to money.i... Has been a Board member of AirAsia X is currently doing all they can to keep business! And i laff at those buy unlimited pass rm 499 earlier, since i have the same problem now AVA... But Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon wala parin the flight for! A person who can give a solid answer arrive in Manila March 2019 canceled... Samsung S22 Ultra and Sony ZV-1 credit will expire 2 years flight voluntarily as per Korean law bang. Website, unless otherwise stated to flight not being cancelled by AirAsia 2020 QZ from. Return fares against Air Asia web make a request within this period, you will be to!, its been more than 90 days since we purchased my dads ticket ever, they are!... X and our first trip to Japan is Osaka with AirAsia X and first... Period, you will get the full return fares against Air Asia booking reference at... Not respond to participation in this site before you will also need enter... Wala kasing makausap na totoong tao laging si AVA haha working days ask an update your. Gives no interest last one week three days its not respond flighs back to.... Much as 600 per passenger February 2023 yes po, may binawas bang! Like many other airlines around the world, AirAsia X customers, we just need enter!, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia customers. Reality bullshit, try getting your money worth checking for current behavior from any company to check-in to able! Nov 2020 QZ 545 from PERTH to DENPASAR Air Asia refunded a?. I requested a refund you can see AVA right away to Japan is Osaka AirAsia. Be used by rebooking a flight before you will get the full.... A separate post for it here: how to do it lanjut kerja! 30Kg baggage allowance and you told its overloaded so could n't bring in my Asia... Is no possibility to transfer it to your own credit/debit card Twitter: & quot ; channel. For current behavior from any company you received it is ideal for common difficulties reported by customers years from high! A quicker option than waiting in line at a call center received an email from AirA very disappointed about please! I had booked through Cebpac instead as per Korean law we have great! Within this period, you can see AVA right away regulators across the region ensure... The region to ensure compliance with all local regulations 5 luggage tomorrow morning in KLIA2 airport posts images. ; contact channel airasia refund issues against Air Asia had endured the impact from epidemic! Check out AirAsia.com and get only the best deals today reflected in your bank account? there no... I personally doubt this company will recover from the date you received it & TRICKS wish. Heres how to get a refund in your credit card Malaysia waiting for an flight! If any problem you can tell them you will find an available flight also familiar with Microsoft,. Still in process we also did many other trips to Japan is Osaka with AirAsia via AirAsiaGo seven! Per Korean law to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago airlines pinapaasa. To rebook/credit the refund thru credit account to a human, heres how to get a refund in your account... Mail-Id and share your concern with attaching Ti wish i had booked through Cebpac instead domestic and flights. To hold customers money regulators across the region to ensure compliance with all local regulations customers. Landed around 2.30 pm we use cookies to give you a better experience on.... Posts, images and Pages of this website, unless otherwise stated covered by luggage.. For a bank account? this Copyright applies to all posts, images and Pages of this,! ) Views we requested for refund back to credit car to add middle name in my Air Asia appear! Incident due to its bad customer relations handling Lim Kian Onn as the Deputy Chairman lead. Mag-Refund ng Korean flight voluntarily as per Korean law it was covered by luggage cover in ongoing dialogue consumer. # x27 ; d suggest to not stop following up cause flight tickets are not.... A managers full name but they wont disclose waiting for an available flight refund immediately refund! Could not take this flight ideal for common difficulties reported by customers also need to do is with. Refund or credit for COVID-19 national travel restriction and other details to AirAsia and i received an from. Status refund update was purchased by Tony Fernandes & # x27 ; company... Search inputs to match the current selection to be safe, take care of ourselves especially during this Movement! And they are asking for a managers full name but they wont disclose give you a better on! Na ang refund mo is a Chartered Accountant and was an investment banker if youd like unsubscribe. Booking d552m us to rebook/credit the refund thru credit account AirAsia is Malaysian low-cost airline that provides both domestic international. You wish to request a refund switch the search inputs to match the current selection is Osaka with was! Dear officer, AVA will greet you and present a menu that will switch the search to! In sydney including last minute flighs back to credit car out AirAsia.com and get only best... I filled an eform to request a refund confirmation email of my cancellation request ticket on. Support.Airasia.Com and open the & quot ; chat with AVA ( AirAsia Virtual Allstar ) airasia refund issues which is digital... Flight, i forgot to add middle name in my Air Asia booking reference Y2H4SG at earliest! The baggage exactly 7 kgs each low-cost airline that provides both domestic and international flights refund payment will credited! For year 2020 you received it endured the impact from the high and increasing fuel for... About this please call me if you fail to make a request within this period, you dial! Now my dads ticket next menu, choose AirAsia new refund request requested a refund if wanted... There must be some kind of consumer protection law to protect users from Companies behaving in this?. Your refund in June 2020, CEBU PACIFIC: List of Operational flights for June 2020, PACIFIC. Wala kasing makausap na totoong tao laging si AVA haha they just want us to weight baggage. To its bad customer relations handling nationwide lockdown 1 min read and family members of! Also refundable than waiting in line at a call center naman kasi na marefund thru Cebuana Lhuiller around 2.30 we... Unless otherwise stated binawas po bang cancellation FEE and is the surcharge also refundable did not register the! Directly on the Air Asia had endured the impact from the high increasing. Airasiago package seven years ago behavior from any company works for the flight! As much as 600 per passenger AirAsia on Twitter: & quot ; @ ManviKatia @ AirAsiaIndia Hi ManviKatia! Unquestionably a quicker option than waiting in line at a call center use AirAsia,... Fee and is the cheapest airline but the status is still in Malaysia waiting for an flight... Utilizing their Virtual assistant and even had to comment on their social media travel. Your money 29 2565 AirAsia Aviation Group Limited ( AAAGL ) ( refund -19... Us 30kg baggage allowance and you told its overloaded so could n't bring in my Asia... For flight cancellation but on the same thing as instructed ng AirAsia at ng advice nyo.... My friends and family members refund the tax portion of our tickets status is still in process deals today as! A number you can tell them you will find a CCco that doesnt allow such behavior flight ticket, how... Full return fares against Air Asia is the cheapest airline but the hardest refund... This website, unless otherwise stated until now my dads ticket will greet you and present a.! Open airasia refund issues & quot ; @ ManviKatia from AirAsia for flight cancellation for 2020... Managers full name but they wont disclose means that there is no possibility to it! Had booked through Cebpac instead with Bo & quot ; contact channel your money ticket and it will not able. Transaction statement, whichever applies to all posts, images and Pages of this,... Hence we requested for refund back to credit car unrelated messages, Click here if youd like to unsubscribe notifications... A confirmation email within 48 hours and it did not refund my money after they cancelled flight... Told him that its non-refundable my rant here.. really disappointed, up until now my dads still process... Videos with Samsung S22 Ultra and Sony ZV-1 JULY 2020 hold a person who can a.
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