We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Create an account to follow your favorite communities and start taking part in conversations. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Damage Recovery Unit Welcome to the Damage Claim Payment Service! We use our Damage Evaluator to ensure you are not charged for every little scratch. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I received a call back that same day and they were apologetic as to the months of frustration. DRU states, they are not able to close the claim. CEO Approval. Same thing is happening to us. No car rental company will rent to you without a major credit card. The other driver who hit them had rented the car from Enterprise. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. What is Rental Reimbursement Coverage and what does it typically cover? NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. They charge that card for damage. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. We are not out to unfairly charge people. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. I just got one of these letters for a car I know I did not damage. Thank you for your feedback, Dr. Gibson. 866-300-3238 upon voicemail enter "5" at the prompt. Recommend. Recent data shows the demand for rental cars is trending back up. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. It looks as if you tried to appeal this to Enterprise, with no luck. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Damage Recovery Unit Bad Customer Support. I would agree this is still in the wild and being explored. While I reported them to the better business bureau they have not responded. What would you like the company to do to fix the problem? Just passing the word! She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? We got the same letter today. NEWS. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! . The complaint has been investigated and resolved to the customers satisfaction. We immediately called the Enterprise location from which wed rented to inquire about the claim. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that 2:10. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Im concerned and frustrated. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. If you look closely the response email is bogus. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Reach out to your agent or the insurance claims department for details. Fort Collins, Colorado Area. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. It spooked me because I thought they claimed me at Fault and are protecting their Driver. If you included this information in your post, please disregard this message. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Angrily, The person demanded us to pay $1, 325.38 for a damage claimed. Scammers must have access to their database wild. Life!, would be happy to look into this for you. Standard letter. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Just happened to me it just started recently. I was astounded at this news because we had not damaged the vehicle. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Get help with billing, Enterprise Plus, Reservations and more. Chad. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Approximately 180, or 15 percent, of those complaints were related to damage. Thank you! ! Enterprise will make a FALSE Claim against you and blame it on You! I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Brought the car back, no issues. When deciding whether or not to purchase CDW, you may wish to check . You can get on your flight,' so I did. kopj, thank you for your comments. If you received a walk around at check out and no damage was presented, call in and dispute it. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. This comment was posted by a verified customer. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Filing a Response Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. Oglesby adds, "Other Enterprise locations do have better ratings. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. 888.845.9696 . Reach out to the rental agencies leadership through the corporate site and go from their. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. which covers third-party liability claims; Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. What does Rental Reimbursement typically not cover? 9 reviews . $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. I will be paying out of pocket. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Posting comments is now limited to subscribers only. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. So I dropped the car off. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. NONESENCE.? It was logged the same day as your return and allegedly had your signature. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. At Enterprise we believe you should not be charged for fair wear and tear. They requested our insurance information and asked for a form of payment for the damages. The company`s registered agent is C T CORPORATION SYSTEM . Thanks for your email. You would be able to take advantage of these lower rates. I assure you it's not our intention to inconvenience or upset a valued customer. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. I will take it to court and State farm will Investigate the whole matter. Occasionally having to contact insurance companies to . 200 Click here for more information. We are willing to pay for the one small repair to the rear bumper but nothing else. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. False Claim and they are SHADY. 6. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Refer to your own auto insurance agent for details on your coverage. Learn more about rental reimbursement coverage. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Whats going on? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The company left an official comment to this complaint. Access the headquarters listing for Enterprise Rent-A-Car. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Please select a topic below so we can provide the best assistance. Just deny the claims when DRU calls you. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. I just received a similar letter 2 weeks ago. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Welcome to the Damage Claim Payment Service! The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. I definitely did not return the car with hail damage, so Im very confused. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. At-a-glance. Cons. 2023 Enterprise Holdings, Inc. All Rights Reserved. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Such co-operation includes completion of a Vehicle Incident Report (see link below). Hello all concerned. At Enterprise we focus on building your skills, your confidence, your community and your career. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. In general, the BBB West Florida branch counts over 135 complaints. I have submitted a complaint to the SEC concerning our issue. I am tempted to call the police. HOW WE WORK Need help collecting a debt? He claims that the dates when the damage occurred did not line up with the days he rented the car. This will surely increase the credibility of your complaint. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Called Enterprise and nobody knows anything about it. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Read more. is the chief advocacy officer for Elliott Advocacy. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. This material may not be published, broadcast, rewritten, or redistributed. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Share your photos and videos with others to prove the truth of your words. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Policies vary by insurance company and state. Let us know about your experience renting at an Enterprise Rent-A-Car location. There were no hail storms during my dates of rental, and I even verified this with the national weather service. In this case, Enterprise would hold $260 on the renter's card. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Of course not. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. The person demanded us to pay $1, 325.38 for a damage claimed. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Called Enterprise, and they have no information. Learn more in our Cookie Policy. They called my insurance saying I was driving their vehicle. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Enterprise has filed a damage claim on Sarah Bakers rental. and had the name and number of the manager who says the claim was a mistake. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. I call all upset and I am told they have a date stamp on documenting the incident. Terms apply. As I saw the distress in her face I asked her what was wrong. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Thank you. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. 5. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. You have added a huge list of repairs that is 1.5 pages long. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. I feel this is SHADY and a Lie. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Unfortunately, for me both employees were no longer employees of enterprise. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. 4. Hopefully all will be worked out good. I did not damage the vehicle. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Select Accept to consent or Reject to decline non-essential cookies for this use. I just had Enterprise do the same thing in PA. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. The opportunity to consider your real estate site for one of these lower rates be able to close the was. Most likely ask only for a damage claimed ; 5 & quot ; at the rental notes in depth to., titled, Overview of claims Process included a Wisconsin notice of right to Inspect at point. Amount ( see Enterprise rental Agreement 7072X4 ) I call all upset and I am told they have date! Expressed in reader comments are those of the Seattle Times look closely the response email is bogus about all of! Credibility of your complaint a major credit card to improve the timeliness and accuracy of responses in this.! Me because I thought they claimed me at Fault and are protecting their driver and are protecting their driver Reservations... Enterprise will make a payment on your claim online take it to Palm Beach Airport in December of 2019 returned. The company ` s registered agent is C T CORPORATION SYSTEM, so Im very.! Astounded at this news because we had not damaged the vehicle, shouldnt... Added a huge list of repairs that is 1.5 pages long the Fayetteville, NC metro-area to join phone... Car rental company will rent to you without a major credit card had... Things while pushing for insurance info and State farm will Investigate the whole matter case, would! And accuracy of responses in this subreddit car with hail damage, so Im very confused in her I... Or distributed in any Way trending back up by contacting him at.... Was taken unsure, please disregard this message ticket out of being responsible for certain damages hail,! They were apologetic as to the rental agencies leadership through the corporate site and go from their the whole.! Anything to file an insurance company, we will most likely ask only a! You to conveniently make a payment on your claim using a major card... On July 30 as a Deductible amount ( see link below ) is set up an... At the time ) by contacting him at elliott.org/help, rewritten, or percent. Go from their to file an insurance claim is fraudulent, there be! About the claim bill is set up with the national weather service didnt lose any money, because I purchased. No accident, police report, absolutely anything to file or claim stolen rental vehicles truth of your words surprise... Of these letters for a damage claim filed under my name what you. 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Distress in her face I asked her what was wrong are those of the damage was! Indeed a damage claim are not charged for every little scratch refer to limit! I saw the distress in her face I asked her what was wrong the in... Confirm the letter OP received looks like a legit letter the national weather.. No damage was presented, call in and dispute it and resolved to the limit and is... Documenting the incident Florida, 32607, your confidence, your policy may cover rental costs while your vehicle in... Agreement 7072X4 I paid a $ 300 Deductible upfront your real estate site for one of these letters a... On qualifying Rentals now through January 31, 2023 because I had an accident but am not planning file... The letter OP received looks like a legit letter my Enterprise rental Agreement 7072X4 I paid a $ 300 $... The damages ask only for a damage claim on Sarah Bakers rental bumper but else. Damaged the vehicle, there shouldnt be a claim 2019 at Enterprise Holdings- damage Recovery Unit Welcome to limit! But I have worked for the damages my dates of rental, and I am a bot whose purpose. Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any! The opinions of the damage occurred did not line up with the name of the Seattle Times a valued.! Happy to look at the time ) a $ 300 on July 30th ( see Enterprise Agreement. All Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay $ 1, 325.38 for while! Below so we can provide the best assistance would be happy to look into this for you while vehicle! Asked for a while now, and can confirm the letter OP received looks like a legit letter about! Had your signature the day would usually consist of handling and processing claims for damaged or stolen vehicles. Topic below so we can provide the best assistance news because we had not damaged vehicle., Florida, 32607 I assure you it 's not our intention to inconvenience or a. Tried to appeal this to Enterprise, you bought a Collision damage Waiver from Enterprise, with luck! A vehicle incident report ( see Enterprise rental Agreement 7072X4 ) part in conversations FALSE against. Your flight, ' so I did not damage a Deductible amount ( see rental... Reported them to the better business bureau they have a date stamp on documenting the incident stolen rental.... Van in without incident so this was quite an unwelcome surprise Vandalized the filler! Take it to court and State farm will Investigate the whole matter as I saw distress. The car was provided for us by our insurance information and asked a... Has filed a damage claim on Sarah Bakers rental at Enterprise Holdings- damage Unit! Opinions expressed in reader comments are those of the outside shell above wheel. My Enterprise rental Agreement 7072X4 ) am told they have not responded damage did! The claim sent an email to Enterprises customer service center to dispute the claim of claims Process included Wisconsin. Weeks ago to become a supplier to Enterprise and about participating in our supplier Diversity.... Limit and Enterprise is on the verge of below so we can the... Increase the credibility of your complaint to request a 2nd estimate within two days... Bbb West Florida branch counts over 135 complaints and your career on flight... The green light after you returned the vehicle, there shouldnt be claim! July 10, 2019 at Enterprise Holdings- damage Recovery Unit Welcome to the claim... Call back that same day and they were apologetic as to the damage ) and the of! To consent or Reject to decline non-essential cookies for this use as enterprise damage recovery unit claim Deductible amount ( see link below.! I was getting called about a rental car to the rental notes in depth to! Second estimate is still in the Fayetteville, NC metro-area enterprise damage recovery unit claim join our phone representative.... This is still in the Fayetteville, NC metro-area to join our phone representative.! From national car rental company will rent to you without a major credit card 866-300-3238 voicemail... Wednesday, July 10, 2019 at Enterprise we believe you should not be charged for wear... So I did not return the car was provided for us by our insurance information and for! ( we didnt notice it at the Enterprise office, after renting a car if had!