Before your PIP assessment, you should plan your journey to your assessment centre. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). But nearly one in four (24 per cent) were unaware that they could make such requests. Three per cent of claimants reported the call disconnecting/line cutting out. 30 September 2020 at 8:04AM in Disability money matters. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. That way you can refer to it in the assessment and make sure you tell the assessor everything you want them to know about your condition. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. No two people are affected in the same way but let us look at some of the Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Manage Settings Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. Since the introduction of the COVID-19 lockdown measures in March 2020, the usual face-to-face assessments were temporarily suspended and replaced with telephone assessments. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Unweighted base: Claimants who said they preferred telephone assessments only (n=368). 63 replies 18.3K views. Those who had issues with mobility, mental health, and stamina, breathing and fatigue were also more likely to receive support. Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. Unweighted base: Claimants who had third person support during the call (n=257). They do send out text messages for appointments yes. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. What do you put on a PIP form for depression? PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Claimants who did not report mental health conditions were more likely to feel comfortable sharing information about their condition (76 per cent) than those with mental health conditions (55 per cent). A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. You can learn more about autism in affected people by buying this book here. Unweighted base: all respondents (n=1133). As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. WebIntroduction. Claimants who had been disallowed PIP were slightly less likely to have sought support. Ask for an interpreter or signer if you need one. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. Rates were higher among younger claimants. The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. and Pensions or any other government department. Isabel Taylor Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. One in five (20 per cent) spoke to a friend or family member, while others spoke to a social care or support worker, GP, other health professional, charity or support group workers or Citizens Advice. Crescenzo Pinto Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Ask for the assessor to be the same gender as you. Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. Claimants were first asked, if given a choice and assuming government advice allowed, they would prefer a telephone or face-to-face assessment in the future. They need to use that actual phrase. Hopefully you will be "lucky" Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). Do be advised that the 'DWP' call handlers are not PIP advisers. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. The results from these regression analyses are presented as predicted probabilities in this report. Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. In this aspect of the PIP assessment with questions on mental health, the health professional will be asking you questions on how you are feeling with your condition. You are most welcome to join today! We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. The most common adjustment requested was to have breaks during the assessment (8 per cent). Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). This kind of assessment is done by Atos or Capita based on your location in the country. Full details of the sampling and fieldwork are contained in the separate technical annex. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Most had the person present with them at home, but some joined via a remote connection to the call. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. We use some essential cookies to make this website work. More than once: Can you repeat the activity as many times as you are required to? In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. All face to face assessments have been suspended for at least 3 months. Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. 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