Examples of Multitasking at Work Consider the following everyday situations in which you multitask: Signing for a package while greeting a customer Responding to emails while talking on the phone Writing a report while inputting data from the report Troubleshooting and writing code simultaneously None of customers would be satisfied to be served by an agent struggling to cope with the barrage of inbound phone calls and emails at the same time. We can only process one conscious thought at a time. La pandmie a durablement modifi le service client. So is multitasking a myth? In reality, the human brain is incapable of multitasking and instead, tends to rapidly shift between tasks. Share the load. Even if true human multitasking isnt really attainable, the ability to juggle multiple responsibilities at once is an attractive quality in a job candidate and employee. In some roles, multitasking could be a desirable trait. Les entreprises devraient galement laisser leurs agents la libert de droger certaines politiques dans des situations qui ncessitent de lempathie. Understand which items are most distracting to you. Appoint a decision maker 6. For example, you shouldnt be responding to emails while youre meeting a new client for the first time. Si tout le monde saccorde sur limportance dun service client de qualit, les entreprises sont souvent dans le flou quant aux comptences qui comptent pour leurs quipes dassistance. Offrez une assistance tlphonique efficace grce ces conseils. Take a deep breath, stretch and step away from your desk every once in a while. Our professional builder will do the hard work for you. Working in the customer service industry often requires the use of specific software or equipment to help assist customers or keep track of information. You might even wonder whats so special about it nowadays with the hectic pace of our daily lives, many of us get used to something like this. When you are used to a task, you can use your autopilot to decrease your cognitive stress. Be open about your goals and objectives Want more happy customers? Making a resume is easy with the right tool. Thats why employers are always looking for candidates who know how to manage stress effectively and tackle difficult situations. There is an interesting post on lifehacker.com which suggests to compare numerous projects you are involved in with felling a stand of trees by making three passes of the saw on each tree before moving onto the next. This example shows that the candidate not only kept themselves composed during a busy time, but also kept their team functional, a sign of excellent stress management skills. Abonnez-vous notre newsletter pour recevoir les dernires tendances de service client, des conseils et des astuces directement dans votre bote de rception. Prioritizing emails to respond to in a customer service setting. Then, also consider doing the following things. All rights reserved. Consider the following everyday situations in which you multitask: Signing for a package while greeting a customer, Responding to emails while talking on the phone, Writing a report while inputting data from the report, Troubleshooting and writing code simultaneously, Analyzing customer feedback while reaching out to a customer, Serving drinks and calculating a tab at the same time, Updating your team on Slack as you work on a project, Researching health plans while drafting a budget, Taking notes while listening to a presentation, Teaching students while handing out assignments, Checking out customers while bagging their items, Responding to emails while listening to a podcast or music. Whenever you find yourself in a situation that puts a great deal of pressure related to multitasking, consider it as a valuable lesson and think about what you can do differently next time to get a better result. Les clients se sont massivement tourns vers Internet, et le service client joue un rle plus important que jamais. Learn more in our Cookie Policy. 2. Since the research was done without prompting, this example also shows initiative and reinforces how this applicant is a capable employee. There are some who say that multi-tasking is a misnomer in that the brain can only concentrate on one specific thing at a time. I cant believe how you resume in this infographic all this IMPORTANT information. Short breaks away from connectivity will help you get through the day, and your brain will feel better after getting some rest. Multitasking sessions require 100% of your focus. La rapidit est lune des comptences les plus importantes pour un service client de qualit. Make your hiring and training process meaningful, memorable, and personal 4. Review your customer personas together 5. They need traditional client-facing skills to deliver customer service, for example, and basic math skills to handle and exchange money. Par HannahWren, Responsable adjointe, marketing de contenu. Dont try to multitask 40 hours a week (or anywhere even close to that), or youll likely end up mentally fried in no time. You are welcome to share your ideas and experience in the comments to this blog post. Being able to adapt to these unexpected problems and develop new solutions on the spot is a good quality for anyone in customer service. Les attentes des clients sont en constante volution, et vos comptences de service client doivent voluer avec elles. Afin de fournir cette exprience unifie sur tous les canaux, les quipes dassistance ont besoin dun espace de travail unique qui runit les canaux et le contexte du client. Outside of the usual Microsoft Office Suite, any aspiring customer service expert should be familiar with the specific computer skills to their job. Sometimes, multitasking is unavoidable. Now that you are conscious of the fact that switching tasks incredibly hurts your productivity, call a spade a spade. It truly adds up in the long run. It is said that it takes up to 15 minutes to regain focus once it has been lost, and thats why its so tough. If you would like to share this inforgraphic with your readers, please use the below code: Provide Support is a leadingcustomer servicesoftware provider, offering live chat and real-time visitor monitoring tool for businesses. For example, answering the phone in a busy reception area while greeting patients or answering emails shows multitasking skills. When youre planning and prioritizing your day, think about how your team can help complete their given tasks most efficiently. Booking meetings while getting ready for the day. Walk around outside or have a snack. Resist the needless urge to switch to another browser tab or app while responding to an email. All rights reserved. If you are applying for a more chaotic and fast-paced job, this ability is more likely to be viewed as a positive trait. Indeed, in todays information-saturated world multitasking is a widespread phenomenon. How would you feel about spending the whole day roaming back and forth in the woods and dragging the big saw along for only several cuts? Customers in general wait until the last moment to pass a project off and then expect someone else to make up for their lack of staying on top of tasks. The key to reduce stress and increase efficiency is to work through your tasks one by one. In this article, we will cover the science of multitasking, problems with the practice, and tips for boosting your multitasking capabilities. Kind of its more of time-sharing and rapidly-shifting attention. Mais sans les outils adquats, cela peut savrer compliqu. CVs are often longer than resumes. Developing these skills on the job shows that theyre adaptable and unafraid to pick up new expertise when necessary, both highly valued traits in customer service agents. 8. Employers always want to know that youll be pleasant to work with and will step up to help the rest of the team when necessary. Conflict resolution. Not only that, but empathy ties in with other soft skills that are important in customer service. Lorsque les entreprises mettent la disposition de leurs agents une vue unique du client avec lensemble du contexte (type de compte, coordonnes, historique dassistance), ils peuvent en retour offrir une exprience personnalise conforme aux attentes de chaque client. Ultimately, the goal of most customer service jobs is to drive sales. Often times multi-tasking comes about because of the lack of planning. To help you land more interviews and establish (or further establish) a successful career, weve put together a list of the most essential skills for customer service. While on a phone call, withstand the temptation of surfing the web for irrelevant information. His more, 112+ Job Skills for Your Resume: List & Examples, 54+ Resume Objective Examples & Writing Help, 45+ Resume Summary Examples (& How to Write), How to List Skills in Your Resume Skills Section, November 2, 2022 | By Samuel Johns, CPRW, 30+ Best Resume Tips to Help You Land a Job, How to Write a Resume With No Experience (Plus Examples), September 28, 2022 | By Corissa Peterson, 2023, Sonaga Tech Limited. The starting rate for a Customer Service Team member is $17.00/hr ($35,000 per year). 5. How To Write A Conclusion For A Research Paper. Ils soulagent leur charge de travail en fournissant des rponses instantanes et24h/24 des questions rptitives, permettant ainsi aux agents de se concentrer sur des problmes plus complexes. Clean designated work area. This isnt always the case (more on that in our tips for effective multitasking below), but its harder to appropriately prioritize your workload when you multitask. Putting the customer (and their feedback) first, across the entire business and across all of the products and services they sell. The agent also possesses excellent listening and communication skills since support interactions with customers involve high levels of patience, coherence, and concision. If you get your work done best when you can focus on one thing at a time, lean into that method, and ensure you find a job/work environment that best suits your style. 4. La Bank of America a ainsi permis ses agents de proposer des options de report de paiement ses clients qui ont du mal honorer leurs traites cause de la pandmie. 2003 - 2023 Provide Support LLC. Heureusement, les agents nont pas besoin dtre polyglottes pour y parvenir: avec des outils de traduction bass sur lIA comme Unbabel, les quipes peuvent aider leurs clients dans nimporte quelle langue. As someone who work as customer service recently, personally for me, some of your advices cannot be implemented because of Handling Time. Never miss an opportunity thats right for you. Lets examine some significant issues with multitasking: The brain cant do it. But with our CV maker, you can create a CV in the same timeframe. Walk around outside or have a snack. Keep calm and carry on. Si 75% des clients attendent des expriences personnalises, moins de la moiti des agents ont accs au contexte qui leur permet doffrir une meilleure assistance. Burnout is a workplace phenomenon thats more likely to manifest if you take on too much at once. 40% des clients dclarent utiliser diffrents canaux pour rsoudre un mme problme. While on a phone call, withstand the temptation of surfing the web for irrelevant information. When someone has trouble multitasking, this usually means they are more focused. Les clients sattendent ce que les agents connaissent bien les produits, les offres de service et les politiques de lentreprise. None of customers would be satisfied to be served by an agent struggling to cope with the barrage of inbound phone calls and emails at the same time. Nous sommes dsols : une erreur sest produite. For the other 98 percent, multitasking is just a bad habit which kills productivity and may even damage your brain. Be wary of the downsides of multitasking as you keep our tips in mind, and were sure youll be juggling more balls than a circus performer in no time. Pour cela, il doit possder de solides comptences relationnelles et faire preuve dintelligence motionnelle. As a positive trait only concentrate on one specific thing at a time when you are to. 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