we are not young but usually manage these things. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. services, family and friends locator, ship navigation, interactive fun, and After scanning my passport and filling in the details, I press SAVE. When we go to the page on the app where this should be done it correctly shows our country of. You can even create an OceanTagalong that follows you throughout your cruise. and still can't get it to accept anything other than +1 as the country code for my mobile. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. I ask if the supervisor could call me back and I was told an infactic NO! Princess needs to do what airlines and many other companies do. Very poor app. more. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Repeatedly tried to take security photo with no success. No, once on board you can download and use the MedallionClass app and all digital experiences for free. My partner has same problem. It might be worth reading through some of them. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I cannot enter numbers of postcode for payment method credit card entry Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. more, You seem to have JavaScript disabled. (well other than pre-cruise testing requirements, etc.). . The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Not being on a Princess Cruise before I was not sure what to expect. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Wtf!!!!! You can also upload your travel documents and make changes to many other options. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. UPDATE: I was able to get in on my tablet using log in with booking number. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. For customer support, please contact: [emailprotected]. LauraS ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Just show up when you want to. Tried the web version and it tells me that the Booking Number is already claimed. Not a happy 80 year old crappie!! Worried that we will not be able to use the medallion for our august cruise. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Using your phone take a screenshot of your vax card, see if that will upload on the App. So that is all I have had to show at check in. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. App extremely slow and crashes regularly. Can someone hack the system and get personal info? Also, mention the most recent voyage you were on with Princess. Started June 21, 2021, By How can this be resolved? All of the information on the app goes into the medallion as far as I know. Thank you. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 Click on "Try our web version". Thank you, Rick&Jeannie! And they need to wait 90 minutes to do this? Tried to photo my vaccination certificates, same result. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. However, all the information showed up on my traveling companion's Medallion. And for "game-time decisions," check how many people have reserved a venue at any given moment. Bottom line: It's not your job as a customer to find workarounds for their blunders. What is a Princess MedallionClass Vacation? Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Have dinner at the same time each night or change it based on what works or you. Why are you attacking me? touch-free, thanks to MedallionPay. Is the app available in multiple languages? In addition I cant find the photo anywhere. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Discover rich heritage and bright flavors ona Mexico cruise. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Can't sign now for my wife. On android, goto "Settings" "Apps" or "Manage Apps" tab. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. My upload of covid vaccination proof still says "waiting approval" after a month Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Does anyone know how I can do this outside of the app? to the Ocean guest experience platform. After downloading co ved images will not save. It lets me on the app but cant do anything once Im on. Not able to download app. I know it is frustrating; but rest assure; Princess IT are working overtime;. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I've never been asked to show the app at check in. It has just been frustrating. Phone is iPhone 12 Mini with up-to-date IOS. Went in to find out why and screen went blank and white. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I have called Princess Support about 9 times. Thanks for watching! click "Force Stop". Booking number 3NHJ7J. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Peoole have been booking table reservations for 2023, so you are not too early. Can't load my photograph on it. Personalize your dining experience with Dine My Way reservations. . There must be a easier way of checking in. Also, mention the most recent voyage you were on with Princess. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. App is doing nothing it was intended to do--does not allow me to register with email or booking number. Won't load wearable page to order my items. Unable to update address details specifically postcode. Can not get to green line. For customer support, please contact:. Now I am on board the Caribbean Princess. There are several lengthy threads on the MedallionClass App, one specific to Android. Je ne peux pas prendre ma photo. See the Great Lands glaciers, wildlife, and national parks. Tried restarting the app and restarting the phone with no success. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Keep your distance; still enjoy great service. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Does anyone know how I can do this outside of the app? When I uploaded my passport I get an error saying that my first name does not match. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. However, the app has not updated and still only records up as Ruby membership. LauraS And stay connected with your group no matter where you are (or they are) on board. Click "get online now". Pretty sure everything else is manual entry. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. *Reservation times based on venue capacity and availability. The save button on personal info and documents is grey out so will not save details. Its the worst (ta && ta.queueForLoad ? I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. Fortunately, the ship runs better than the Medallion App. the health app won't let me finished did my husbands. To use the MedallionClass app for check-in process you will need: booking number. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. My booking and ship was changed to another ship and booking number. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. Their Help Desk lady in UK couldn't login with my details. Error message pending It has been pending for 4 days. Is the app available in multiple languages? Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Pretty sure everything else is manual entry. Not an improvement The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. This app makes me not want to cruise with Princess. Even she had troubles. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). I repeat, the Medallion does not hold any information. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. I want to be able to use the app. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App The WiFi isn't what Princess advertises on their website. I have deleted the app and reinstalled. Cannot link my booking, the error is No booking number found. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. I believe they have the ability to make updates within the app on your behalf if there's an issue. But he wanted the name of the person and number that gave me incorrect information. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Therefore I cant complete the check in process. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Can't log in with app or on Webpage in order to provide required information. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. It freezes every time I try to access anything. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. tried to upload Covid pass. Board faster and go straight to your favorite spot. I think this is down to semantics. It appears not anymore. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. It contains your cabin number, your drink plan etc. The app just keeps saying there is a problem and to try again later. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I have always had good luck with the Medallin app. Your door unlocks as you approach and even gives you a personalized greeting. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Follow the Princess MedallionClass iOS app troubleshooting guide Here . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. On the iPhone I edited my Personal Info & Documents. How can I arrange to have my Medallion shipped to my home? I have a receipt for it. You have bigger fish to fry than worrying about this app. Now, put your network on 4G e.g. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). There are many android uses who will be able to help you (I'm an Apple kind of person). CC Help Jenn Having major problems whether I'm using the iPhone or the web-based version. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Re Princess (ta && ta.queueForLoad ? Username Password Forgot Password Create New Account Login Easily monitor your onboard expenses by accessing your portfolio on your smart device. The Medallion device contains no personal information but transmits an encrypted guest i.d. Passport GLYNIS BARBARA SALZER. It keeps saying that these are pending and not acceptable. although our passes are on our phones I printed the passes off. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I kept getting booted off of it, logging back in was . I am trying to fill out the Travel document section. It didn't recognise anything again. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. It also offered a 4 or 6-top. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Does anyone know how I can do this outside of the app? It still comes back with the old information. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Princess needs to do what airlines and many other companies do. However app says loading but never completes process? Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? I have successfully located the Arrival Time feature on my tablet. What if I have additional questions about the MedallionClass experience? When i complete the info, i cannot click save. It keeps telling me to try again later. Right now, it is hit and miss/for some, not others/very poorly developed. Powered by Invision Community. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. So if anyone else was having the problem I was just providing a non-Princess reason for it. But it won't allow me to save it, it is gray. I have tried doing it manually and scanning but to no avail. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? EDL). Realize you forgot sunscreen by the pool? Looks like you should have the latest version of the App. such a waste of my time. No. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Navigate the ship easily with turn by turn directions to wherever you want to go. Please advise how to edit and enter the correct birthdate. Thank you. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. The problems imputing onboard payment details. Tripadvisor staff removed this post at the original author's request. Can not save personal information. I cannot link my booking number. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Can someone access my personal information through my Medallion device? Posted June 21, 2021. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . passport) available when checking in at the terminal. Princess USA does that now. Booking name Glynis Is a Medallion wearable safe to use if I have a . Order whatever you need burger, beer, extra towels, aloe, etc. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. I have more than the 2 gb required. Showing up on a new Android phone, with a cruise that has been cancelled. By So as to be polite I won't blame Princess, it must be Mercury Retrograde. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. CC Help Jenn I contacted the develoers listed at the Play store and they told me to check my free space. You can't do everythingbut quite a bit can be done using this method. Even the website had issues of ups and downs tjis weekend. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I have tried for 3 weeks now to now avail. Pass. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? More items open up in the app as you get closer to cruise date. No Smart Phone.No Problem. What they don't tell you is that it won't work if your phone is too old. They continue tell me it is an IT issue they are working on!!! I have tried taking a picture - nope. (But as many have noted, nobody looks at that when you do arrive at the port. Please advise what I can do. App will not accept my Florida enhanced drivers license. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Want your favorite fruity drink while relaxing in the Piazza? Click on "Try our web version". Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. I had this interaction yesterday when checking DMW function. I can do without the drinks, but still need required documents, health for boarding. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. How can I open it to allow me to input information for my cruise. It's just, dammit! Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. There will also be how-to videos on the stateroom TVs. Have used the app successfully on previous cruises OK. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. The last part to complete my requirements is the photonot working for me. As said above, you'll still need your vacc card at check-in. Enjoy Games Under the Stars, location-based scavenger hunts and other games. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Keep receiving message that it will download later. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. (started several months ago). Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. If you. and well deliver it to you with no service charge. Can't do this successfully. I think they were having server issues this morning. Youll appreciate the enhanced video-on-demand system in your stateroom. I still don't see anything about choosing an arrival time but at least I'm in . 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