For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The ship was impeccably clean with a comforting decor. Such a lot of lost opportunity for Viking down under. The cruise line's nine identical. We enjoyed Viking's care from the airport to the ship and back again. Secondly, we had a problem with vouchers for which we received conflicting information. Thank you. We had Covid tests within 72 hrs of departure. The Ship: Superb! Each room on each level was both visually exciting and at the same time, relaxing. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The three stops in Brazil were somewhat disappointing, and especially Manaus. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Read More. They actually took the time to get to know you and treat you like a friend or family member. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". The Caribbean comments remind me of a Yogi Berra line:That place? The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Powered by Invision Community. LauraS A wonderful way to visit Carribean islands. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. #3 in Best Viking Ocean Cruises #3 in. Refund or partial credit. We ate in the three different specialty restaurants often and buffet's are the best. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Also lost out on the cruise vouchers. The three stops in Brazil were somewhat disappointing, and especially Manaus. Viking did a terrible job in accommodating us for the two day delay in London. Helpful. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. I had insurance and filed a claim. They of course know that we can't afford the stress and expense of fighting them in court. We found this itinerary that checked both boxes! Most of the food was good. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Viking does things right ! The only issue we had were the specialty dining rooms. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. The, We decided to do this cruise because of it's very different itinerary. This is apparently the case with or without purchasing the CFAR option. This also had the water turned off and was unable to flush. We have taken note of your feedback and understand you have been in contact with our team. Hence, their motto, explore the world in comfort.. Viking Venus is a beautiful ship inside and out. The staff were all very good and quite helpful, BUT
The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Desired outcome: I thought that Viking was reputable, so I put too much faith in them. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. We lost. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? 1. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They are amazing. Desired outcome: Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. The food in the buffet was underwhelming, and. Explore the world in comfort with Viking. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. The buffet was good. The pools were well maintained and temps were comfortable. Helpful . The policy can only be cancelled within 10 days of receipt. I think the title of this thread is misleading. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. We enjoyed Viking's care from the airport to the ship and back again. The entertainment was better than I expected and my wife enjoyed the jewelry. Both countries are great places to travel independently. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. We ate there 4 times in 2 weeks. Fabulous Cruising in the Caribbean with Viking! We did so, and TripMate promptly denied the claim. That's bad in summer. The cuisine on Viking Ocean Cruises is excellent. We were given tracking devices which we were instructed to wear at all times when not in our rooms. The even occurred in February of 2023. The first sailings were schedule for December, 2020 and we were booked for December2021. Search. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. A place on the excursion I tried to book. How does Viking Ocean Cruises compare to Seabourn? With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. The food, cabin staff, waiters, cooks, and facilities were first class. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Traveler Type Couple. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Helpful. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. The service at all levels and from all departments was outstanding. We paid for the trip and had trip insurance. Still need to do South America when the pandemic is really over. These hotels are Marriott and hilton properties that have such rooms. The variety of pasta dishes kept us coming back. My then developed a nearly fatal lung condition and could not travel. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. We also purchased, This was by far one of the best cruises I have been on. We could not get a negative covid test in time for that trip and so we had to cancel again. The service was top notch. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. I tried to substitute my niece as travel partner in place of my wife. Me neither. Must be the only cruise line that does not. So excited as I've wanted to do this trip for Years. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. The even occurred in February of 2023. I am writing about booking number 7045921 sailed Jan.12 2023. That trip was cancelled do to covid, and we were assured by Viking that everything . 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Desired outcome: That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Im so hoping youre right! AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Though, it was easy to adjust the restaurants when we were on board. They have their money in hand. Originally booked in 2020, paid in full. That said, we are sorry to Get expert advice, insider tips and more. Menu. We felt safe sailing with Viking during this pandemic. Excursions were excellent and informative. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. We indeed used the vouchers to cover the cost of insurance for the second trip. An apology is not good enough. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. This is my second complaint.. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Does not even include The Milford Sounds. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. The food was tastefully presented and did not disappoint. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. It was not a river cruise so I cannot speak to that subject. Viking River Cruises has left an official reply on this complaint. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Not a "serious complaint" . longterm, 20 hours ago in Viking Ocean. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. However, the industry has changed substantially since those days. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 While on board Viking Ocean, the ship is the best. Happy Happy Joy Joy. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. You will be able to leave a comment after signing in, By I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . The Jupiter was beautiful and spotlessly clean. Sadly, it was an early victim of the Covid shutdown. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Part refund, at least 25%. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. The company left an official comment to this complaint. Started August 27, 2021, By Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Viking returned the full amount of the excursion to our onboard account by the next morning. By I have contacted Watcdog BBC who are interested. Some of the excursions had to be canceled because of weather, but those we took were only OK. Expand. The food in The Restaurant (the main dining venue) was outstanding. The ship was impeccably clean with a comforting decor. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. I for one have no interest in the Carribean. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The food was delicious and there were so many options to choose from with regards to the restaurants. The moment we checked in there was an intensity about COVID. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! And, while I didnt have any myself, everyone was ranting and raving about the steak. The crowds in the major cities were unexpected. We had never sailed on Viking before. return trip Munich to EWR - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Another. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Nice small bubble. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Viking has lost four loyal customers with 10 past cruises between us. Just a few new stops substituted into existing cruise itineraries would be welcome. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. 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Ocean cruisers now need to do South America when the pandemic is really over in Canada 2 of my.!